Privacy policy

Private Data

On SATCHAAS, we’ll sometimes ask you for information that identifies you personally (such as your name or email address). We only share Private Data with your permission, or in some standard ways that we tell you about very clearly in our Privacy Policy.

Shared Data

Shared Data is any information you provide on SATCHAAS that’s not Private Data. This includes any demographic info or real-life experience that you choose to submit (such as your age, gender, medications, conditions, insured, underinsured etc.). We use this shared data to assess your application and to facilitate the administration with our third party service providers.

For example: Female, 61, takes Spiriva to treat COPD. "Spiriva is working for me but it is now not covered by my insurance"

Statistical Data

We share statistics about our users publicly on SATCHAAS and with trusted SATCHAAS partners, such as medical researchers and collaborators.

For example: "53% of women aged 35-54 thought this medication was worth it."

Privacy policy

What information we collect and how we use it to help you understand and improve your health

About this privacy policy

We know that when you use SATCHAAS, you’re trusting us with your information. This Privacy Policy explains how we collect, use, and share your information. We want it to be easy for anyone (not just lawyers) to understand.

Unless we define a term in this Privacy Policy, all capitalized words we use here have the same meanings as in our Terms of Use.

Information we collect and information you give us

Information you give us when you use SATCHAAS might include:

• Personally identifying information, such as your name or email address

• Demographic information, such as age and gender

• Health information, such as medications, conditions or insurance coverage

• Other real-life experience information, such as comments about your health or medications or responses to our surveys

For example, if you apply to SATCHAAS, we’ll collect certain information that can be used to identify you, such as your name, email address and phone number.

If you provide it to us, we may also collect other information that is not considered personally identifying information because it cannot be used by itself to identify you, such as your gender, age or date of birth.

Information we collect automatically

Like most websites and apps, we automatically collect certain information about how visitors use our services. We do this with automated data collection tools such as server logs, analytics, cookies, and web beacons.

Through the Site: For example, when you use the Site, our server logs store your IP address, browser type, operating system, and the pages you visited on SATCHAAS. Here’s another example: we put a cookie (a marker) on your browser so our website knows that you already completed a survey about insurance coverage so it doesn’t ask you to do it again. Cookies are stored on your hard drive. On the other hand, web beacons are usually embedded on webpages or in e-mails. Like server logs, web beacons can also tell us what pages you visited on the Site.

Location Information: We may also collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. If you do not want us to collect location information, you may disable that feature on your mobile device.

Some third-party service providers that we engage (including third-party analytics service providers) may also use their own automated data collection tools, including placing their own cookies on your hard drive. Note that this Privacy Policy does not apply to these third parties.

How we use information

We use the information we collect in order to:

• Understand how people use our services

• Make site and SATCHAAS more secure

• Provide you with our services

• Communicate with you

• Customize your experience

• Conduct research

• Improve and develop products and services

How we share information

Private Data

“Private Data” is any personally identifying information we ask you for or automatically collect. This is information that’s so specific that one piece of information alone (such as your full name or email address, or the location of your computer) can be used to identify or contact you.

• Examples of Private Data we may ask you for: Your name or email address

• Example of Private Data we collect automatically: Your IP address (which can identify your computer’s location)

We won’t share Private Data with anyone unless it’s permitted in this Privacy Policy. If not, we’ll ask your permission first.

Shared Data

“Shared Data” is any information you provide that isn’t Private Data.

Shared Data may include:

• Demographic information you give us, such as age and gender

• Health information you give us, such as medications, conditions or insurance coverage

We also share Shared Data with trusted third parties (including academic and commercial organizations, collaborators, and fulfillment partners) for specific purposes. We refer to these trusted third parties as our “Partners.” You can opt out of sharing your Shared Data with our Partners, but only if you don't wish to receive our free services. You cannot opt-out of sharing your Shared Data with SATCHAAS or our Partners if you wish to receive our free services.

While using SATCHAAS, you might share multiple pieces of real-life information that could identify you, if combined. It’s also possible to include personally identifying information in free-text fields this information will still be treated as Shared Data. It’s your choice whether to provide Shared Data.

Statistical Data

“Statistical Data” is information we combine and analyze on an aggregated basis. It doesn’t identify individuals.

Example: “34% of people ages 30-39 experienced nausea from this medication.”

We may also share it publicly on SATCHAAS and with our Partners for industry research and analysis, demographic profiling, and other similar purposes.

Our service providers

We may share information with third party companies and individuals that provide services to us, such as database management, fulfillment and web analytics. These third-party services providers may have access to your Private Data, but only for the purpose of performing services on our behalf, and they are expressly obligated not to disclose or use your Private Data for any other purpose.

For our protection and the protection of others we may share information (including Private Data) with government, law enforcement, or private parties if we believe it’s necessary or appropriate:

• To enforce our Terms of Use, including investigating potential violations

• To detect and prevent activity that we consider illegal, fraudulent or unethical

• To protect the property, rights and safety of us, our users, or the public in general

• To respond to claims, law enforcement requests and subpoenas (we’ll notify you about this if we’re allowed to)

In the event of a business transfer or sale

If SATCHAAS has a merger, acquisition, reorganization, sale of assets, or bankruptcy, all of our assets will be sold or transferred, including any information you’ve shared with us.

Your privacy choices

You can:

• Choose what information you give us.

• Choose what information you share publicly on SATCHAAS.

• Choose whether to share your individual, real-life experiences (which may be shared publicly on SATCHAAS or with trusted Partners).

• Opt-out of sharing your Shared Data with our Partners. (will limit the services we can provide to you)

The security of your information

We take reasonable measures to protect the information that we collect from or about you (including your Private Data) from unauthorized access, use, or disclosure.

For example, our employees may not access Private Data unless they need it to do a specific job, and they’re subject to strict confidentiality rules.

We also use Secure Sockets Layer (SSL) encryption on SATCHAAS. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure, so we can’t guarantee the absolute security of any information.

Modifying your information

If you want to remove some of your User Content from SATCHAAS, please contact us. We may request further information from you to verify that you are the user who submitted the User Content in question. We’ll consider your request on an individual basis, and we may (but are not obligated to) take steps to delete your User Content. Even you delete or we take steps at your request to delete specific User Content, some of your User Content may remain in archived/backup copies for our records or as otherwise required by law, and as we indicated above, your User Content will continue to exist on the Services. We’re not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your User Content.

Links to other sites

Our services may contain links to other websites and services. Any information that you provide on or to a third-party website or service is provided directly to the owner of the website or service and is subject to that party’s privacy policy, not ours. To protect your information, we recommend that you carefully review the privacy policies of other websites and services that you access.

International transfer

Your information (including your Private Data) may be transferred to, and maintained on, computers located outside of your jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.

Child privacy

Our services are not intended or designed for children under 18, and we do not knowingly collect personally identifiable information from anyone under 18. If you find out that your child has provided us with personal information without your consent, contact us. If we find out that a child under 18 has provided us with personal information, we’ll take steps to delete that information from our files as soon as possible.

Opt-in and opt-out

The individual by opting-in for our services authorizes SATCHAAS and gives permission to share such information including PHI in order to continue to offer some of our services.

PHI opt-in and authorization - In order to comply with all Government Regulations including but not limited to CAN-SPAM Act, HIPPA, Hitech, GDPR, Etc. SATCHAAS requires all users to opt-in in order to use our services.

Opt-out - You can opt out of sharing your information with our partners, but only if you don't wish to receive our free services. You cannot opt-out of sharing your information with SATCHAAS or our Partners if you wish to receive our free services.

Questions?

Contact us if you have any questions about our Privacy Policy.